FAQ

We've answered our most common questions below to make your shopping experience seamless.
If you need anything further, our team is always here to assist.

 

What is a pre-order?

Our pre-order service allows you to reserve highly sought-after designer pieces before they are secured. Once your order is placed, we begin sourcing your item through our trusted network.

How long does delivery take?

Pre-order items typically arrive within 2–3 weeks.
Items marked "Available Now" ship within 1–3 business days.

Why does delivery take 2–3 weeks for pre-orders?

Each item is carefully sourced, inspected, and prepared to ensure it meets our standards of quality and authenticity before reaching you.

Are your items authentic?

Yes. All items are sourced through trusted suppliers and are carefully verified for authenticity before delivery.

Do you accept returns?

Pre-order items are final sale.
Items marked "Available Now" may be eligible for return within 3 days (72 hours) of delivery, provided they are unused and in original condition.

What if my item arrives damaged or incorrect?

Please contact us within 48 hours of delivery with photos and your order details. We will review and provide a resolution promptly.

Can I request a specific item?

Yes. We offer personalized sourcing. If you are looking for a specific item, contact us and we will source it within your desired budget.

When do you release new items?

New pieces are added weekly in limited quantities.

How does payment work?

We accept all major payment methods, including installment options at checkout for added flexibility.

Can I cancel my order?

Orders cannot be canceled once placed, as sourcing begins immediately for pre-order items.